Terms and Conditions

TERMS AND CONDITIONS OF USE
Last updated: June 19, 2025

1. Purpose

These Terms and Conditions govern access to and use of the website www.thecooltours.com, as well as the services and products provided by Cooltour Lx – Animação Turística, Lda, with registered office at Estrada de Paço de Arcos, 66 and 66ª, 2735-336 Agualva-Cacém, Sintra, Portugal, and tax ID 508820189.

By accessing or using this website, the user accepts these Terms and Conditions and agrees to comply with applicable laws and regulations.

2. Services Provided

The Cooltours provides tourism-related services, including but not limited to guided tours, transfers, experiences, and organized excursions. The characteristics, prices, duration, and location of each service are detailed on the website and/or in the booking platform.

3. Conditions of Use

The user agrees to use the website responsibly, avoiding any activity that may cause damage, interruption, or interference with its normal operation.

It is prohibited to use the website for fraudulent purposes or in any way that violates the law, public order, or good moral standards.

4. Booking Process

Bookings are made online via the website or integrated platforms (e.g., Ventrata).

After submitting a booking request, the user will receive an email with confirmation and details of the booked service.

All bookings are subject to availability and may require advance payment, where applicable.

5. Payments

All prices displayed include VAT at the legal rate in force.

Payments can be made via credit card, debit card, or other methods available on the platform.

Payment security is guaranteed by certified partners.

6. Cancellations and Refunds

Cancellations may be made according to the terms provided during the booking process.

If the cancellation is made within the specified deadlines, a full or partial refund will be issued, depending on the conditions of the specific service.

Failure to appear at the designated time, date, and location may result in loss of the right to a refund.

7. Right of Withdrawal

In accordance with consumer protection laws, the customer has the right to withdraw from a distance contract within 14 days, except where:

• The service has been fully performed with the user’s prior consent; or
• The contract concerns activities scheduled for specific dates (e.g., tours or experiences)

8. Intellectual Property

All content on this website, including texts, images, logos, videos, graphics, trademarks, structure, and design, is the property of The Cooltours or of duly authorized third parties, and is protected by intellectual property rights. Reproduction, distribution, or modification is prohibited without express permission.

9. Limitation of Liability

The Cooltours shall not be held liable for damages arising from technical failures, service interruptions, viruses, or other external factors beyond its control.

The company is not responsible for changes in weather conditions, traffic, or other external circumstances that may affect service delivery.

10. Personal Data

Personal data collected will be processed in accordance with the Privacy Policy and Cookie Policy, both of which form part of these Terms and Conditions.

11. Changes to the Terms

The Cooltours may update these Terms and Conditions at any time. Any changes will take effect as of their publication on the website.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by Portuguese law. In the event of any dispute, the parties agree to submit to the exclusive jurisdiction of the courts of the Lisbon district, expressly waiving any other jurisdiction.