Privacy Policy

PRIVACY POLICY
Last updated: June 19, 2025

1. Data Controller

Cooltour Lx - Animação Turística, Lda, with registered office at Estrada de Paço de Arcos, 66 and 66ª, 2735-336 Agualva-Cacém, Sintra, Portugal, and tax ID 508820189, is the entity responsible for processing personal data collected through the website www.thecooltours.com, in accordance with Regulation (EU) 2016/679 (GDPR).

2. Categories of Personal Data Collected

We may collect and process the following personal data:

a) Data provided directly by the user:

• Full name
• Email address
• Telephone number
• Information required to manage bookings or contact requests

b) Data collected automatically:

• IP address
• Device and browser information
• Pages visited and time spent
• Date and time of access

3. Purposes of Data Processing

Personal data may be used for the following purposes:

• Managing bookings and providing the requested services
• Responding to user enquiries and requests
• Sending promotional and informational communications (where consent has been provided)
• Improving service quality and user experience
• Complying with legal or regulatory obligations

4. Legal Basis for Processing

Processing is based on the following legal grounds:

• Performance of a contract or pre-contractual measures
• Consent of the data subject
• Compliance with legal obligations
• Legitimate interests of The Cooltours, including service security, fraud prevention, and, where applicable, direct marketing

5. Data Sharing with Third Parties

Personal data may be shared with third parties, including:

• Google LLC – for analytics and advertising services
• Meta Platforms, Inc. – for Facebook and Instagram marketing
• Mailjet SAS – for email communications
• Ventrata Ltd. – for online booking management

These entities act as data processors under written agreements and are required to comply with applicable data protection laws.

6. International Data Transfers

If personal data is transferred outside the European Economic Area (EEA), appropriate safeguards will be implemented, including:

• Standard Contractual Clauses approved by the European Commission
• Verification of adequacy decisions
• Other safeguards permitted by the GDPR

7. Data Retention Period

Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, and may be stored for longer periods where required by law.

8. Rights of Data Subjects

Under applicable law, you have the following rights:

• Right of access
• Right to rectification
• Right to erasure (within legal limits)
• Right to restrict processing
• Right to object
• Right to data portability

To exercise your rights, please contact us at: marketing@thecooltours.com
The Cooltours reserves the right to verify the identity of the requester and may reject requests that are manifestly unfounded or excessive, in accordance with the law.

9. Security Measures

We have implemented appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction, or disclosure.

10. Changes to This Policy

The Cooltours may update this Privacy Policy at any time. The most recent version will always be available on our website. We recommend reviewing this page regularly to stay informed.